Privacy Policy

About the Privacy Policy and Data Controller

Welcome to our website. Your privacy is of utmost importance to us. This Privacy Policy explains what personal data we collect, how we use, store, and protect it while you use our website.

Data Controller Information:

Business name: Milan Petrović PR Ostale zabavne i rekreativne delatnosti Iznajmi čamac Raška

Entrepreneur: Milan Petrović

Registered Office: Dušanova 10, 36350 Raška, Serbia

Company Registration Number: 68062446

Tax Identification Number (TIN): 115060520

VAT Status: Not registered for VAT (VAT-exempt)

Phone: +381 65 530 95 79

E-mail: info@rentaboat.rs

By using this website and accepting our terms, you consent to the collection and processing of your personal data in accordance with this Privacy Policy and applicable data protection laws (including the Law on Personal Data Protection of the Republic of Serbia and EU GDPR standards where applicable).

Personal Data We Collect

While using the site, we may collect the following data:

  • First and last name,
  • Phone number,
  • Email address,
  • Information you voluntarily enter through contact or booking forms,
  • Technical data such as IP address, device type, browser, browser language, and time of access,
  • Website usage data via analytical tools.

Certain data may be automatically collected using cookies and analytical services.

Purpose of Data Processing

We process the collected personal data exclusively for the following purposes and under the following legal bases:

  • Processing inquiries and completing bookings (Performance of a Contract): Sending offers, booking confirmations, communicating with users, and connecting users with boat owners, skippers, or partners necessary to fulfill the requested charter service.

  • Improving website functionality and performance (Legitimate Interest and Consent): Analyzing traffic, preventing fraudulent activities, and enhancing user experience.

  • Compliance with legal obligations (Legal Basis): Maintaining accounting and statutory business records in accordance with applicable laws.

Data Sharing with Third Parties

We do not sell or rent your personal data to third parties. Personal data may only be shared with third parties when necessary to provide the service requested or as required by law, including:

  • Boat owners and skippers (for charter and trip fulfilment),

  • Payment service providers (banks/credit card processors),

  • Technical service providers (web hosting, website maintenance, email delivery services).

All our service partners are contractually and legally obligated to maintain appropriate technical and organisational data protection measures. When utilising international analytics or tech tools (e.g., Google Analytics), data transfer is conducted in compliance with legally accepted safeguards.

Cookies

This website uses cookies to ensure proper operation, analyze traffic, and personalize content.

  • Necessary Cookies: Enable essential features of the website and cannot be switched off in our systems.

  • Analytics and Marketing Cookies: Used only with your prior consent given via our cookie consent banner. You may change or withdraw your consent at any time through your browser settings.

Use of Third-Party Services

To provide a superior user experience, analyse website traffic, and optimise our promotional campaigns, our website may utilise third-party services that set their own cookies, including:

  • Google Analytics & Google Tag Manager: For anonymous analysis of website visits, user interaction, and traffic metrics.

  • Google Ads & Meta Ads (Facebook/Instagram Pixel): To measure the effectiveness of marketing campaigns and display relevant advertisements.

  • Hotjar: For anonymous analysis of user behavior on the site (heatmaps and session recordings) to improve navigation and the booking process.

  • Google Maps: To display precise locations of docking points, harbors, and departure locations.

Data Security and Retention Period

We implement advanced technical, organisational, and physical security measures (including SSL encryption and secure servers) to protect your personal data from unauthorised access, loss, misuse, or alteration.

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected (e.g., until the completion of the booking and handling of potential inquiries/claims) or to comply with statutory retention requirements (such as tax and financial laws).

Payment Card and Transaction Data Security

When paying via payment cards through the Pay-by-Link service or on our website, confidential card details are transmitted over the public network in a secure (encrypted) form using SSL protocols and advanced banking security systems.

The website rentaboat.rs / iznajmicamac.rs (Iznajmi Čamac) at no point has access to your full payment card details (such as card number, expiration date, or CVV/CVC code), nor does it store this information on its servers.

Following a successful transaction, we receive only the essential billing and transaction details required for record-keeping from the bank/payment processor (amount, currency, timestamp, transaction status, and approval reference number). These details are used solely to confirm your booking, maintain accounting compliance, and handle potential refund or claim inquiries.

Your Rights Regarding Your Personal Data

Under applicable data protection laws, you have the following rights:

  • Right of access to your personal data,

  • Right to rectification of inaccurate or incomplete data,

  • Right to erasure (“right to be forgotten”),

  • Right to restriction of processing,

  • Right to data portability,

  • Right to object to processing,

  • Right to withdraw consent at any time.

Furthermore, you have the right to lodge a complaint with the competent supervisory authority – The Commissioner for Information of Public Importance and Personal Data Protection of the Republic of Serbia (Bulevar kralja Aleksandra 15, Belgrade, office@poverenik.rs).

To exercise any of these rights, please contact us via e-mail at: info@rentaboat.rs.

Links to Third-Party Websites

Our website may contain links to external websites that are not operated by us. We hold no responsibility or liability for the content, privacy policies, or practices of any third-party websites.

Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to comply with legal amendments or changes in our operations. The updated version will always be published on this page with the latest revision date.

Last updated: 24.09.2026.